This is just a study guide, not an actual exam. Please answer questions to help me study.

1. Identify the three stages in the crisis management process and discuss Mark Zuckerberg's actions related to Facebook's continued scandals. 2. Please evaluate Janet Yellen's performance as she handled the banking crisis begun by the run on the Silicon Valley Bank - Was she prepared? Why or Why not? 3. Identify three major crises that could affect your college or university and develop a brief plan to prepare for each. 4. What are the five steps in the strategic control process? Should these steps always be performed sequentially? Explain. 5. What is a balanced scorecard? Why is it important? 6. What is the difference between formal and informal organizations? Why are both important in strategic control