This is the same question, question 1 include ( a, b ), answer all please, thanks.

Question 1 (50 marks. Your answer shall contain around 800 words. News: Express operators pour investment into Asia Pacific to grab e-commerce traffic. By Sam Whelan 12/11/2020 Two of the world's biggest express operators are beefing-up their Asia Pacific operations amid an "historic" peak season for e-commerce cargo. DHL Express said today it would invest 690m (S813m) to increase capacity in the key growth markets of Australia, Japan, Hong Kong, South Korea, Malaysia, India and Bangladesh. It will also spend 60m on new aircraft and direct airfreight routes to South-east Asia. The company is expecting shipment volumes in Asia Pacific to be 30-40% up on last year's peak season, following "unprecedented" 50% growth in e-commerce volumes since the start of the year. Ken Lee, CEO of DHL Express Asia Pacific, said: "These investments are testament to our continued confidence in the region. They are crucial not only in the near term as we expect an unusually strong peak season, but will make sure we are well-positioned to keep global trade running as e-commerce and cross- border trade grow." In North Asia, DHL will open a 21,000sq metre facility in Osaka by the end of the year, its largest in Japan. And in South Korea, it will triple warehousing space in Incheon to 58,700sq metres, making it the company's largest gateway in Asia Pacific. In Hong Kong, 377m has been earmarked to boost warehouse space by 50% and increase handling to 125,000 pieces a day. Investment in South Asia includes a new facility in Bangladesh to increase shipment processing by 35% by Q1 22 and, in India, construction of a new gateway facility in Bangalore is slated for completion next year. In Malaysia, DHL plans to triple warehousing capacity and increase processing by 200% at Kuala Lumpur International Airport to compete with Alibaba logistics unit Cainiao's new regional hub. New air freight routes include direct services to underserved Vientiane and Yangon and more frequent connections to Australia and New Zealand. a) Discuss TWO attributes of express operators with the context of (25 marks) Asia Pacific operations. Discuss the key to success of express operators. (25 marks) b) Page 2 of 3