This is what you should know about the Client Engagement program: Description: Objectives: Bounce Fitness needs...
Fantastic news! We've Found the answer you've been seeking!
Question:
Transcribed Image Text:
This is what you should know about the Client Engagement program: Description: Objectives: Bounce Fitness needs to build better relationships between personal trainers and their clients through a client engagement program. Bounce Fitness offer members the use of a 'Workout App' but it is under utilised. For the client engagement program to be successful, personal trainers will be in regular contact with their clients through: text message reminders . making calls to check client exercise and dietary progress up-dating workout plans via the Workout App posting inspirational content on social media monitoring social media engagement to introduce a formal client engagement program to: decrease dropout rate - (non-participation) increase client retention - (cancellation of membership) increase training program completion improve personal trainer KPI performance Increase profits SMART Goals: Goals Current Target Timeframe Decrease dropout rate 22% -10% 6 months Increase client retention 63% +12% 6 months Increase program completion 60% +25% 12 months Increase net profit $350,059 +40% 12 months Target Personal Trainer Performance KPIs Timeframe 30 clients each Client cancellations 10% 6 months Client program completion 90% 6 months Stakeholders: Contact clients - text message/ 0 30 clients weekly calls Post to social media 0 1 post weekly Internal stakeholders: Personal trainers: Types of resources required: Program Budget: Budget Costs: Allowable variance: Timeframes: - - - CEO: Margaret House Management team: (Craig Fisher, Sarah Kelsall, Paul Daly, Don Fraser) GM Finance: Steve Brinkley GM Marketing: Kath Jones GM Human Resources: Laura Irish Centre Managers External stakeholders: Suppliers: national & international suppliers Logistic company: Fasttrack Industry body: (ASF) Australian Sport Foundation 8 participating personal trainers - (2 X PTs in each centre) Estimated engagement hours per day (5 days) - 2hrs x $35 p/h = $70 Estimated clients per trainer - 30 clients IT resources - External resource: (no current mobile Wi-Fi service capabilities for each device) Physical resources - External resource: (no current equipment capabilities for each personal trainer) Human resources - Internal capabilities: (no current hours allocated for engagement to personal trainers) Total budget for the program (Year 1) = $100,000 IT resource estimate: $40 - $60 per month Physical resource estimate: $300 - $500 Human resource estimate: $80,640 5% allowable variance between budget costs and actual costs Program start date: 6 weeks from current date: XX/XX/20XX Risk assessment matrix CONSEQUENCES 3-Serious 4- Major 5 - Critical LIKELIHOOD 1- Minor 2- Moderate 5 10 15 5- Certain 20 25 4- likely 4 8 12 16 20 3- Moderate 3 6 9 12 15 2- Unlikely 2 4 6 8 10 1 - Rare 1 2 3 4 5 Moderate Key Significant Low risk risk High risk risk This is what you should know about the Client Engagement program: Description: Objectives: Bounce Fitness needs to build better relationships between personal trainers and their clients through a client engagement program. Bounce Fitness offer members the use of a 'Workout App' but it is under utilised. For the client engagement program to be successful, personal trainers will be in regular contact with their clients through: text message reminders . making calls to check client exercise and dietary progress up-dating workout plans via the Workout App posting inspirational content on social media monitoring social media engagement to introduce a formal client engagement program to: decrease dropout rate - (non-participation) increase client retention - (cancellation of membership) increase training program completion improve personal trainer KPI performance Increase profits SMART Goals: Goals Current Target Timeframe Decrease dropout rate 22% -10% 6 months Increase client retention 63% +12% 6 months Increase program completion 60% +25% 12 months Increase net profit $350,059 +40% 12 months Target Personal Trainer Performance KPIs Timeframe 30 clients each Client cancellations 10% 6 months Client program completion 90% 6 months Stakeholders: Contact clients - text message/ 0 30 clients weekly calls Post to social media 0 1 post weekly Internal stakeholders: Personal trainers: Types of resources required: Program Budget: Budget Costs: Allowable variance: Timeframes: - - - CEO: Margaret House Management team: (Craig Fisher, Sarah Kelsall, Paul Daly, Don Fraser) GM Finance: Steve Brinkley GM Marketing: Kath Jones GM Human Resources: Laura Irish Centre Managers External stakeholders: Suppliers: national & international suppliers Logistic company: Fasttrack Industry body: (ASF) Australian Sport Foundation 8 participating personal trainers - (2 X PTs in each centre) Estimated engagement hours per day (5 days) - 2hrs x $35 p/h = $70 Estimated clients per trainer - 30 clients IT resources - External resource: (no current mobile Wi-Fi service capabilities for each device) Physical resources - External resource: (no current equipment capabilities for each personal trainer) Human resources - Internal capabilities: (no current hours allocated for engagement to personal trainers) Total budget for the program (Year 1) = $100,000 IT resource estimate: $40 - $60 per month Physical resource estimate: $300 - $500 Human resource estimate: $80,640 5% allowable variance between budget costs and actual costs Program start date: 6 weeks from current date: XX/XX/20XX Risk assessment matrix CONSEQUENCES 3-Serious 4- Major 5 - Critical LIKELIHOOD 1- Minor 2- Moderate 5 10 15 5- Certain 20 25 4- likely 4 8 12 16 20 3- Moderate 3 6 9 12 15 2- Unlikely 2 4 6 8 10 1 - Rare 1 2 3 4 5 Moderate Key Significant Low risk risk High risk risk
Expert Answer:
Posted Date:
Students also viewed these general management questions
-
Read the following facts and then choose the correct option below: X acts as an interpreter in a transaction where Y wants to buy stolen goods from Z. X's conduct is considered to be that of a/an: a....
-
Soper Classic Music, Inc.s corporate charter allows it to sell 250,000 shares of $1 par value common stock. To date, the company has issued 150,000 shares for a total of $225,000. Last month, Soper...
-
A layer of oil (n = 1.45) fl oats on an unknown liquid. A ray of light originates in the oil and passes into the unknown liquid. The angle of incidence is 64.0, and the angle of refraction is 53.0....
-
On October 1, the Humpback Company accepted a \(\$ 50,000,60\) day, nine percent, promissory note in exchange for an overdue accounts receivable balance for the same amount from the Schwartz Company....
-
Using the data in BE4-4, In BE4-4, The ledger of Rios Company contains the following balances: Owners Capital $30,000; Owners Drawings $2,000; Service Revenue $50,000; Salaries and Wages Expense...
-
Culver Corp. acquired a property on September 15, 2023, for $250,000, paying $3,400 in transfer taxes and a $2,200 real estate fee. Based on the provincial assessment information, 85% of the...
-
Design a network for a small business that includes 5 departments - marketing, engineering, customer support, information technology, and finance. Diagram the network. Include network addressing...
-
The Doppler shift has numerous real-world applications, in science, in engineering, and in many practical problems. Look up "Doppler" and find 9 different practical applications of Doppler shift used...
-
Please read the following case study, think from Financial Management perspectives and broadly cover what we discussed in the class and structure your short answers in below format; A) Please list...
-
We have a non-rotating space station in the shape of a long thin uniform rod of mass 4.45 x 10^6 kg and length 1387 meters. Small probes of mass 9598 kg are periodically launched in pairs from two...
-
A diver of mass 63.3 kg stands on one end of a diving board of mass 35.9 kg, as shown in the diagram. Everything is in equilibrium (since nothing is moving). What is the magnitude of the support...
-
Requirements Calculate the net undiscounted and discount cash flows that you would use in the impairment tests. Explain why the discount rate used to calculate discounted cash flows is appropriate...
-
5. Consider the titration of a 25.0 mL sample of 0.100 M in NH3 (Kb = 4.4 10-4) with 0.100 M HCl. a) Calculate the pH after adding 5.00 mL of the titrant. b) Calculate the pH at the equivalence...
-
Orange juice producers are dismayed and puzzled. An economist told them that the reason the demand for orange juice fell is that a new technology allow tomato producers to pick ripe tomatoes more...
Study smarter with the SolutionInn App