This item also will appear in every chapter. It allows you to critically apply information you learned in the chapter to a practical situation. Here is the first set of exercises:

Many organizations offer a combination of goods and services to their customers. As you learned in this chapter, there are some key differences between the production of goods and the delivery of services. What are the implications of these differences relative to managing operations?

Why is it important to match supply and demand? If a manager believes that supply and demand will not be equal, what actions could the manager take to increase the probability of achieving a match?

One way that organizations compete is through technological innovation. However, there can be downsides for both the organization and the consumer. Explain.

What ethical considerations are important in development of technology in general, as well as AI $($artificial intelligence$)?$

a$.$ What would cause a businessperson to make an unethical decision?

b$.$ What are the risks of doing so$?$