This mini-case is based on APPRENTICE season Three, Episode One. In the episode, two teams compete to promote the new Burger King Triple Cheese Burger (TCB). The objective is to sell as many TCBs as possible. However, both teams still need to serve customers who order the ordinary burgers (OB), though the profits of OB sales are not counted for their competition. The two teams are Team Magna (Booksmarts), consisting of ten members with college degrees, and Team Networth (Streetsmarts), consisting of ten high-schoolers. The result of the competition is that Team Magna lost to Team Networth.

Q4 What is the longest possible waiting time (in minutes) for a customer who joined the queue?

Answer : __________________________

Q5

What is the total waiting time (in customerhour) for customers who joined the queue?

Answer : __________________________

Q6

How many TCBs does Magna sell with outdoor marketing from 11am to 3pm?

Answer : __________________________

Name: ______________________

Q7

How valuable is the outdoor marketing? In other words, how many TCBs sold by the team should be attributed to outdoor marketing?

Answer : __________________________