Choose a company that is widely regarded as excellent. Identify the source of its excellence, and relate it to the material discussed in this chapter. Pay particular attention to the role played by the various functions in building excellence.
 
Strategic Management Project: Developing Your Portfolio 4  
 
This module deals with the ability of your company to achieve superior efficiency, quality, innovation, and responsiveness to customers. With the information you have at your disposal, answer the questions and perform the tasks listed:
     
Is your company pursuing any of the practices designed to increase responsiveness to customers discussed.

Answer rating: 100% (QA)

Customer responsiveness is a differentiating attribute which ... View the full answer