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Name Score Year Sec Date ASSESSMENT Multiple Choice: Read each statement carefully and select the best answer. Write the letter of your answer. If no answer is found in the choices, write the correct answer. 1. It refers to the reception and entertainment of guests, visitors, or strangers, with liberality and goodwill. Hospitality frequently refers to the hospitality industry mohojobs in hotels, restaurants, casinos, catering, resorts, clubs, and any other service position that deals with tourists. a. Hospitality Marketing c. Hospitality Managementmo) b. Hospitality Industry d. Hospitality 2. The service provider should keep in mind the interests of the customer and the ismolecompany reputation while delivering the service. . Credibility C. Understanding - Knowing Customer b. Security priwon) d. Tangibles 3. Every hospitality customer is concerned about physical safety, financial security, and confidentiality. The service provider should make sure that the customer is made comfortable during the stay. a. Credibility c. Understanding - Knowing Customer b. Security d. Tangibles 4. Empathy is one of the basic needs which customers are looking for. The service provides should put oneself in the customers' shoes and act to fulfil their need. a. Credibility c. Understanding-Knowing Customer b. Security d. Tangibles 5. Since most of the hospitality products and services are intangible in nature, service provider should include necessary physical evidence of the service to make it more tangible in nature. a. Credibility c. Understanding- Knowing Customer b. Security d. Tangibles 6. Organizations promise to its customers the various offerings and how they deliver it. These communications affect the expectations of the customers to a larger extent. Promises are made through various forms of promotional tools such as advertisements. a. External Marketing c. Internal Marketing b. Interactive Marketing d. Green Marketing 27