This problem-solving application profiles electronics retailer Best Buy. The

entrance of Amazon and Walmart into the online resale marketplace gashed

Best Buy's instore sales. When you couple that with inefficient processes and

procedures at the organization, and scandals with senior leadership, the

organization really was in dire straits. Organizations such as Circuit City,

CompUSA and RadioShack could not survive their problems, could Best Buy?

In came new CEO Hubert Joly and CFO Sharon McCollam. They are now in

the middle of the many challenges Best Buy is facing and need to find

solutions to these major problems.

What is a soluation for the above problem?