This question contains two parts; be sure to answer both.

First, explain the conflict-handling styles a manager might adopt and the circumstances under which each style is appropriate.

Next, imagine that you run a small diner that serves breakfast and lunch. A major company, with thousands of employees, has moved into the neighborhood. You need to open your diner two hours earlier each day (at 5 a.m. instead of 7 a.m.), but the staff is unwilling to come into work so early, and many have refused to do so. Which method would you use to manage the conflict? Explain the rationale for your solution.