This question is written in two languages , Malaysian and English . Just ignore the Malaysian language.

Could you please help me answer it ? ( In English )

Thank you in advance.

SEKSYENISECTION A Jawab SATU (1) Soalan Sahajal Answer ONE (1) Question only Soalan/Question 1 a) Operasi global telah menjadi suatu keperluan untuk mengekalkan perniagaan. Kenalpasti dan terangkan EMPAT (4) strategi operasi global yang biasa digunakan oleh kebanyakan firma. Global operations have become essential to sustain a business. Identify and explain FOUR (4) global operations strategies that are commonly used by most firms. (16 markah/marks) b) Huraikan bagaimana EMPAT (4) strategi yang dikenalpasti dalam (a). berbeza dari segi pengurangan kos dan responsif tempatan. Discuss how the FOUR (4) strategies identified in (a), differ in terms of cost reduction and local responsiveness. (9 markah/marks) c) Bincangkan LIMA (5) cabaran yang dihadapi oleh firma yar mengamalkan strategi proses penyesuaian masa'. Berikan contoh yang sesuai untuk menyokong jawapan anda. Discuss the FIVE (5) challenges faced by firms implementing 'mass customization' process strategy. Provide relevant examples, to support your answer, support your answer (15 markah/marks) (Jumlah/Total: 40 markah/marks] Soalan/Question 2 a) Bincangkan SEPULUH (10) elemen kualiti servis. Berikan contoh yang sesuai, untuk menyokong perbincangan anda. Discuss the TEN (10) elements of service quality. Use relevant examples to support your discussion. (25 markah/marks) b) Kenalpasti LIMA (5) risiko utama dalam rantaian bekalan dan cadangkan taktik mitigasi risiko yang sesuai untuk mengurangkan risiko berkenaan. Gunakan contoh, untuk ilustrasikan taktik mitigasi tersebut. Identify FIVE (5) major supply chain risks and suggest relevant risk mitigation tactics to reduce these risks. Use examples to illustrate the risk mitigation tactics. (15 markah/marks) [Jumlah/Total: 40 markah/marks]