Question: This report should answer the following questions: . How is the help desk department performing? Which specific ITOwner (help desk technician) is a high performer?

This report should answer the following questions: . How is the help desk department performing? Which specific ITOwner (help desk technician) is a high performer? Which ITOwner is the lowest performer? What relevant information about the help desk did you uncover from your analysis? * What recommendations do you have for the help desk

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