Question: This should be written in paragraph format. In 100 words or more. Define effective techniques for presenting bad news to customers and refusing requests or

This should be written in paragraph format. In 100 words or more.

Define effective techniques for presenting bad news to customers and refusing requests or claims

Identify the components of effective bad-news messages

Describe the direct and indirect strategies for communicating unfavorable news.

Explain the strategies of businesses and communicators in conveying negative news.

Identify effective techniques for delivering negative news within organizations.

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