Complete the "Your Task" below. Thank you!

The yellow boxes pictured below are to help with the response.

example of whats expected

7.6 Request Refusal: Can't Evict Noisy Tenant Web Un stre bus As the owner of Edgewood Towne Center, you must respond to the request of Charles Costerisan, one of the tenants in your three-story office building. Mr. Costerisan, a CPA, demands that you immediately evict a neighboring tenant who plays loud music throughout the day, interfering with Mr. Costerisan's conversations with clients and with his concentration. The noisy tenant, Timothy Brenner, seems to operate an entertainment booking agency and spends long hours in his office. You know you can't evict Mr. Brenner because, as a legal commercial tenant, he is entitled to conduct his business. However, you might consider adding soundproofing, an expense that you would prefer to share with Mr. Brenner and Mr. Costerisan. You might also discuss limiting the time of day that Mr. Brenner could make noise. cor COI ner Co tec eth Your Task. Before responding to Mr. Costerisan, you decide to find out more about commercial tenancy. Use the Web to search the keywords commercial eviction. Then develop a course of action. In a letter to Mr. Costerisan, deny his request but retain his goodwill. Tell him how you plan to resolve the problem. Write to Charles Costerisan, CPA, Suite 200, Edgewood Towne Center, 300 Frandor Avenue, Lansing, MI 48912. Your instructor may also ask you to write an appropriate message to Mr. Timothy Brenner, Suite 220. and str un an, one ath Mr. (L.O. 1) Understand the strategies of business communicators in conveying negative news. -You -ct his er to t Mr. hercial ction. (L). 2) Compare the techniques and ethics of the direct and indirect strategies in communicating unfavorable news. 00 3) te an entertainment (LO. 2) r because, onsider oise. ommercial of action. an to (L.). 3). Explain the components of effective negative messages, including opening with a buffer, apologizing, showing empathy, presenting the reasons, cushioning the bad news, and closing pleasantly. er, 300 riate from Jackson Ened to her seat, her (L.0. 4) sses were, and the soundproofing, so discuss - (L.0. 3) mercial ction. 300 (L0.4) Apply effective techniques for refusing typical requests or claims, as well as for presenting bad news to customers in print or online. m To: Staff computer users From: Anna He Wong