Question: This week, let's discuss customer satisfaction and customer loyalty. One of the biggest mistakes businesses make is that they focus on customer satisfaction rather than

This week, let's discuss customer satisfaction and customer loyalty. One of the biggest mistakes businesses make is that they focus on customer satisfaction rather than customer loyalty. It's easy to do because most people don't even know the difference between the two. But the difference is as important as the difference between a loyal romantic partner and one who's merely satisfied.

What is the difference between the

2 ?

Why is it important to distinguish between these two concepts?

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