This week, several analysis tools were presented including SWOT analysis, PEST analysis, and Porters Five Forces. Each of these models is helpful when developing a strategic plan and are all broad strokes models. However, these models often overlook critical factors that impact healthcare organizations. Here is where Gap analysis comes into play.

Instructions:

• Review the PowerPoint presentation, Gap Analysis Example download[PowerPoint].
• Conduct research on Gap analysis.
  • Include at least one scholarly source to support ideas.
• Create a Gap analysis example, using the PowerPoint presentation as a guide, of how Gap analysis could be used to improve healthcare services. This may be either a clinical, or administrative application.
• Complete work in a PowerPoint presentation, as is shown in the example.

THIS IS THE POWERPOINT PRESENTATION BELOW:

THE SCENERIO

A primary care clinic is experiencing patient wait times exceeding 40 minutes past the appointment time. The practice manager is developing a plan to improve this issue. She has asked the clinic staff to identify areas for improvement. The practice manager will consider these gaps in service as she prepares the strategic plan.

WHAT ARE THE GAPS IN THE CURRENT PROCESS

Scheduling staffs expectations of visit length (determined by visit type) are unclear

MAs are not obtaining complete H&Ps

New patients are completing paperwork after arriving for their appointment, which causes a significant delay unless they arrive early (which rarely happens)

Existing patients are given contact information to review and verify after arriving for their appointment. If changes are necessary, there is a delay to input that information while the patient waits, then re-verifies.

AIMS STATEMENT

An effective aims statement should include the following elements:

Timeframe

Work to be performed

Measureable outcomes

For this scenario, the aims statement is:

Patient wait times currently exceed 40 minutes past the appointment time. Within six months, we will reduce this to no longer than a 20 minute wait time. This will be done by clarifying current processes, as well as implementing new registration practices. Wait times will be tracked using the scheduling software, with a report summarizing data for a given period. This report will be discussed at the bi-weekly staff meeting, with strengths and weaknesses of the last period being identified.

Current State Patient wait times exceeding 40 min past appt, time All staff meeting to review visit types and length of time required for each Clarify roles and duties of NP/PA/MA's Patient calls to schedule appt. Scheduler determines visit purpose, blocking time accordingly Ensure timely patient transfer from waiting to H&P exam room. - Verify MA staffing is adequate for this purpose Desired State Patient wait time not to exceed 20 min past appt. time [New Patients) - New patient paperwork emailed Insurance verification [Existing Patients Contact info verification, changes made immediately