This week, we learned about how a project manager can use a Balanced Scorecard Approach to evaluate a projects progress. We considered how internal project, customer, and financial issues can affect a project, and how project managers should focus on several areas when tracking a project as it moves along in the performance phase. Reflect back on the concepts you learned this week and from the past weeks to answer the prompts tied to the scenario below:

Lets say you are managing a project for designing and building a 10,000 square foot medical building. After performing all appropriate activities, the scope is agreed to and documented. The building will hold three specialty clinics (Allergy Clinic, Dermatology Clinic, and Pulmonary Clinic), each having one waiting room, one doctors office, and four exam rooms. After the projects plan, schedule, and budget are set and the project kicks off, the customer approaches you (as the project manager) and requests a change in scope. The customer now wants to add a fourth clinic (Eye Clinic).

• Describe the relevant issues and their impact on the project.
• How would you handle addressing them with the customer who is requesting the change?

Be specific in your responses. Use APA formatting for any outside sources you use to reinforce your position.