This Week's Detailed Case Study Information Brian is ready to go home after a long day at work. Mandeep, the store manager knocks on his door and asks if he has a minute to discuss a concern that she has. It seems as though Trevor, one of the store employees has been showing up late for work the past two weeks. She became aware of this issue after a customer filed a complaint due to him waiting for 20 minutes in the parking lot for the store to open. Mandeep is concerned about the company's image and she wants Brian and Dev to be aware of this occurrence. Trevor gives no explanation to his tardiness and seems not focused on his work duties either. This is unlike Trevor to behave in this fashion and Mandeep doesn't know how to approach him about these concerns. Brian advises Mandeep to contact you and your team to help with a solution. You sit down with Mandeep and take down some notes as to why Trevor might be disengaged in his job. - He is being paid minimum wage and is not motivated. - He might be working two jobs, and is burnt out. - He could be having some personal issues and is reluctant to tell Mandeep. - Maybe he is lazy and stays up late playing video games - Maybe he was a poor hire and just doesn't enjoy working with video games Deliverables for This Week's Case Study Brian has asked you to put together an action plan on how you will approach this problem and report back to him: - Identify and analyze the factors influencing perception. - List the steps in the "Rational Decision-Making Model" and apply these to the problem at hand. Explain how you will approach Trevor to rectify the problem. - What a pproach will you take with Trevor? Record your results (your conversation with Trevor)