Question: This Week's Detailed Case Study Information Your latest shipment has arrived and is ready for distribution to your supplier partners. Everyone is thrilled to have
This Week's Detailed Case Study Information Your latest shipment has arrived and is ready for distribution to your supplier partners. Everyone is thrilled to have the products on the shelves and ready for consumers to purchase. The suppliers you chose to fulfill are constantly calling, looking for an update on when they will receive stock of the Crystal Kayak. Your manufacturing manager notified you two days before the products were delivered to your warehouse that there MAY have been an issue with the Lexan used for the kayaks' hulls. The staff responsible for quality control on the kayak was fired recently for lack of professionalism and consistently passing kayaks through inspection without running the proper tests. Your suppliers are very anxious to receive their stock, as the Crystal Kayak is the most exciting aquatic product on the market today; however, you are worried about the news that not all kayaks have been appropriately tested. While you are confident in your manufacturing team's ability to make the product correctly, you are also aware of a significant safety risk when people are out on the water using your product. Historically, fewer than 2% of your products fail due to defects. Except for you and your manufacturing manager, no one else is aware of the problem with the quality control staff. You are hesitant to send the product to your suppliers. Still, your manufacturing manager insists that the product was built comrectly and would pass inspection anyway. Your team needs to decide what to do with the product line. Deliverables for This Week's Case Study Your task this week includes: If you choose to send the products to the suppliers as is, write a report on what potential outcomes can occur if the product fails and how that affects your business. If you choose not to send the products to the suppliers until they have met the testing requirements, write a report on the effect this will have on the suppliers and customers. Provide a plan to your manufacturing manager on how to avoid this problem in the future.
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