Question: three articles (whether it's from Google or from an academic source, or both) that talk about the people-side of process improvement, whether the authors lean

three articles (whether it's from Google or from an academic source, or both) that talk about the people-side of process improvement, whether the authors lean toward improving people/culture to improve the process, whether they lean toward improving a process without dealing with the people side of it.

Can process improvements can be made without people. have the best processes with the worst people and still have good quality and delivery?

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