Tiffany is an Operations Manager at the Blood Bank. She observes the following blood donation process. The blood donor first approaches the reception station. The nurse at the reception then asks if the donor has made an appointment. The donor replies "No" and the nurse passes him a questionnaire and a pen, instructs him to bring the completed questionnaire back to the reception. When the donor is back at the reception, the nurse checks his identity, keys in his details into the system and asks him to proceed to the next station for a blood test. The nurse at the blood test station confirms the donor's identity and then takes a blood sample to test for the iron level. After the donor's iron level is found to be suitable for donation, the nurse then directs the donor to see a doctor, who confirms his identity, goes through the questionnaire and checks the donor's weight and blood pressure level. The doctor then sends the donor to the blood donation station where the nurses confirms the donor's identity and proceed to extract blood from him. Once the donation is complete, the nurses then remove the equipment, bandages the donor, and sends him to the snack station where he can get some light refreshments before leaving the blood donation centre.

(a) Illustrate the blood donation process using the Hierarchical Task Analysis (HTA) flow chart. Break down the process to at least TWO (2) levels of sub-tasks, with the activity at each station as the first-level task.(15 marks)

Tiffany is keen to find out what the blood donors think about the current blood donation process and improve it.

(b) Propose a suitable qualitative data collection method that Tiffany can use and state TWO (2) advantages and TWO (2) disadvantages of using the method.(6 marks)

(c) Discuss THREE (3) ethical considerations and explain how Tiffany can design her research to account for these ethical considerations.? 

Answer rating: 100% (QA)

a Here is the Hierarchical Task Analysis HTA flow chart illustrating the blood donation process Level 1 Tasks 1 Reception Station Ask donor if appoint... View the full answer