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Ferris works as a custodian. Ferris is allowed to decide which cleaning compounds his organization uses. Ferris works for:

a$.$ a micro$-$managed organization.

b$.$ a decentralized organization.

c$.$ a centralized organization.

d$.$ a small company.

Robert Strickland works in the quality department at a large consumer products manufacturer. His job is to train production employees on important quality checks. Which of the following defines Strickland's work?

a$.$ staff function

b$.$ chain of command role

c$.$ boundary$-$spanning role

d$.$ line function

When firms reduce the number of layers of middle management, what happens to their spans of control?

a$.$ It becomes less important.