Question: Time left 1 : 1 9 : Firms can close the gap by matching customer expectations with actual service through use of marketing metrics. a

Time left 1:19:
Firms can close the gap by matching customer expectations with actual service through use of marketing metrics.
a. seniority
b. knowledge
C. standards
d. delivery
e. communication
Time left 1:19: Firms can close the gap by matching customer

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