Time left 1:0 When the customer provides a long-term, steady income stream to the provider this asserts the occurrence of O a. Annuasinancial statement. O b. Steady production. Oc. Inappropriate supply chain effect. O d. Annuity relationship. Time left 1:07:2 When the operations agrees with marketing on which customers add the greatest advantage and profits overtime this formally known as O a Supply chain perspective relationship, O b. Marketing operations converter relationship. Oc. Customer rationalization O d. Operations marketing lean relationship The perspective on quality is technically oriented, focusing on statistics and technical specification that are needed to produce high-quality products. Time left 1:07:34 O a. Engineering O b. Strategic management Oc Operations, O d. Financial O e Marketing, Animportant indicator of customer satisfaction is O a Services data gathering and analysis. b. After sale services. Oc Customer retention. od Services tracking process. lempanies to reduce cost in their production and maintain quality require O a. More cost inspectors. b. A balance. O c. New marketing strategy. d. Improved accounting strategy. Cion One of the means of entering international market without globalizing is by O a. Developing strong supply chain relationship. O b. Becoming importer. Oc Becoming exporter. O d. Hanging on operations, ut of 1 Companies tha ate focused on continual reduction of waste are described as O a. Using lean production. O b. Using JIT. Oc Using total involvement of workforce. O d. Visibility. When all work is inspected at each stage of the process this is known in Total Quality Control as O a Process inspection after production. O b. Process inspection filed. OS Process inspection workers. Od. In-process inspection Time In customer-relationship management, when the corrective action is applied the problem should O a. Not occur in the future. O b. Be easily addressed. Oc. Left without mitigation actions. O d. Its repetition expected. Competitive model between suppliers leads to O a. Better quality and lower costs. b. Reduced supplier competitiveness. OC Higher quality and higher costs. O d. Supply chain bullwhip. When customer becomes valued asset to be managed by the firm, the firms deploys O a Custentar feedback promises. b. Quality control on customer market shares. - C Customer relationship management D. Customer complaints rise up issues. One of the most powerful self-assessment mechanisms to improve operating performance is O a. The Baldrige Performance Excellence Program. O b. The supply chain resources. O c. The working environment. O d. The end-to-end consumer relationship. AGE The most difficult and complex issue the globalizing firms face is O a. The cultural actors. O b. The marketing tools. c. The partnering agreement. O d. The supply chain management. SE include all of those activities involving interaction with suppliers. Core process activities b. Outbound logistics C. Upstream activities O d. Inbound logistics e Downstream activities AGE Organizations reduce number of suppliers by O a. Adopting improved material processing strategy. O b. Use of direct marketing. OC. Use of single sourcing. O d. Online marketing. In Europe, increased competition from oversees, and quick success of Baldrige award in America lead to Timeli Improved quantity in European supply chain. O b. Development of European Quality Award.. Oc Increased market shares for European products. O d. High demand for European products. When all work is inspected at each stage of the process this is known in Total Quality Control as O a Process inspection after production O b. Process inspection filed. Oc Process inspection workers. Od. In-process inspection