Tipping workers in the service industry has traditionally been a reward for good service, and it has been an important supplement to their incomes.  However, a recent report by Angus Reid finds that tipping percentages have increased, and many consumers think tipping has gone too far.  

 

The Context 

You work in the head office of a small restaurant chain. Your manager has requested that you provide a brief, initial report on the issues and concerns surrounding tipping.  Your report is intended as a lead-in to further discussion on whether or not your company should consider keeping tipping for its restaurant employees. Your brief report will be read by an audience of senior managers in various departments as well as restaurant managers.

In the report, you will discuss the issues and concerns with this topic, by critically assessing different points of view and presenting your findings in a short report that uses the direct approach.

 

The Approach

Several articles on tipping are provided for you below. 

1. Skim the articles so that you can obtain an overview of the topic.
2. Determine the issues and the views about tipping.
3. Select at least 6 articles from the list on which you will base your report (to avoid grade reductions).  Ensure that your selection covers the range of issues and views on tipping.  If you need to, you may search for other relevant sources to add to the initial 6 articles selected from the list.
4. Use the information gleaned from the articles to write a report. In your report, establish the issues on the topic, provide critical analysis, and include thoughtful recommendations.

 

The Structure

Using at least five-page report (excluding title page and references and using double-spacing) that includes the following sections.

: Use APA Style and include your name, course code & section, and the date. Title your report with an informative title. Do not use "Writing Assignment 2".

 

Part 1: Introduction

the context for your report by

• explaining the purpose and scope of your report,
• previewing your discussion, and
• referring to your research.

Part 2: Discussion Details

Evaluate the various perspectives about tipping

• Consider the evidence and rationale presented.

Part 3:  Conclusions and Recommendations

Conclude your report by

• briefly summarizing your discussion details,
• recommending actions and/or research that should be taken,

 

Part 4: References List: Use proper reference and citation. 

 

Submission Requirements

• Upload an electronic copy to the Assessment Tab on eCentennial before the deadline; the file will automatically be scanned by Turnitin. A 10%-per-day late penalty will apply.
• Use APA 7^th Edition for this assignment.

 

Possible articles for you to select (links in eReserves):

1. Is it time to drop tipping or have customers take control?

By Brian Lilley, Jun. 3, 2023, Toronto Sun

 

1. Tired of tipping? These Toronto restaurants have ditched the practice

By Karon Liu, Mar. 23, 2023, The Toronto Star

 

1. 'Tip-flation' is getting out of hand for some Canadians: Angus Reid survey

By Melissa Lopez-Martinez, Feb. 17, 2023, CTV News

 

1. A tip too far? Why tip fatigue may be setting in for North Americans

By Michael von Massow, Jan. 9, 2023, The Conversation

 

1. Is this the beginning of the end of tipping?

By Corey Mintz, Nov. 3, 2022, TVO

 

1. Canada's tipping culture is flawed and there's no clear fix in sight: experts

By Bob Becken, Sep. 23, 2023, CBC Radio

 

1. The tipping point: Is it time to give up on gratuities in favour of higher wages?

By Shane Ross, Aug. 4, 2022, CBC News

1. Will a minimum wage bump for servers change tipping in Ontario?

By Hannah Alberga, Nov. 8, 2021, CTV News

 

1. The point of tipping

By Anonymous, Jan. 15, 2022, The Economist, Vol. 442, Iss. 9279, 59-60.

 

1. 'The numbers don't lie': why no-tipping policies can hurt US restaurant workers

By Gene Marks, Feb. 13, 2022, The Guardian.

 

1. Why we should get rid of tipping

By Jay L. Zagorsky, Feb. 20, 2015, The Conversation

Answer rating: 100% (QA)

Title The Complexities of Tipping in the Service Industry A Critical Analysis Part 1 Introduction In recent times the practice of tipping within the service industry has attracted significant attentio... View the full answer