Question: Title: Comparative Analysis of Operations Management Practices in the Fast - Food Industry between Jollibee and Texas Chicken in Malaysia By showing the Process Design

Title: Comparative Analysis of Operations Management Practices in the Fast

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Food Industry between Jollibee and Texas Chicken in Malaysia

By showing the Process Design and Layout:

Observe and describe the service delivery process at each restaurant, from order placement to meal consumption and payment.

Analyze the layout of each restaurant, considering aspects such as kitchen design, seating arrangement, and customer flow. Discuss how these contribute to operational efficiency and customer experience.

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