Title: Enhancing Claims Processing Efficiency at the Road Accident Fund $($RAF$)$

Objective: The objective of this group research assignment is to investigate strategies to enhance the claims processing efficiency at the Road Accident Fund $($RAF$)$ in South Africa. You are required to explore current challenges in claims processing, identify potential areas for improvement, and propose recommendations based on your research findings.

Required

$1.$

Literature Review:

$1\mathrm{.}1$

Conduct a literature review on current challenges in claims processing, best practices in claims processing within the insurance industry, focusing on methods to improve efficiency, accuracy, and stakeholder satisfaction.

$1\mathrm{.}2$

Incorporate relevant academic journals, articles, and industry reports that discuss technological advancements, process optimisation, and stakeholder$-$centric approaches in claims management. $(20$ marks$)$

$2.$

Data Collection:

$2\mathrm{.}1$

Gather data from internal sources $($e$.$g$.,$ RAF databases, historical claims data$)$ to analyse current claims processing workflows, potential bottlenecks, and key performance indicators $($KPIs$).$

$2\mathrm{.}2$

Interview RAF staff members involved in claims processing to gain insights into their experiences, challenges faced, and suggestions for improvement. $(10$ marks$)$

$3.$

Analysis:

$3\mathrm{.}1$

Analyse the collected data to identify typical challenges, persistent problems, and opportunities for enhancement in the processing of claims at RAF.

$3\mathrm{.}2$

Where applicable use statistical tools and techniques to quantify the impact of inefficiencies on claims processing timelines, customer satisfaction, and overall operational effectiveness.

$(20$ marks$)$

$4.$

Recommendations:

$4\mathrm{.}1$

Based on the findings from the literature review and data analysis, develop actionable recommendations for enhancing claims processing efficiency at RAF.

$4\mathrm{.}2$

Prioritise recommendations based on their feasibility, potential impact, and alignment with RAF's mission and objectives. $(20$ marks$)$

$5.$

Presentation:

$5\mathrm{.}1$

Prepare a written report summarising the research findings, methodology, analysis, and recommendations. The report should be structured using clear headings and subheadings for easy readability.

RAF$\_$PDPM$\_$RES$\_$ASG$\_2024$ Regenesys School of Public Management $3$

$5\mathrm{.}2$

Create a PowerPoint presentation with key findings, insights, and recommendations to stakeholders at RAF. The presentation should include relevant charts, graphs, and visuals to support the narrative. $(30$ marks$)$