Title: Enhancing Claims Processing Efficiency at the Road Accident Fund $($RAF$)$

Objective: The objective of this group research assignment is to investigate strategies to enhance the

claims processing efficiency at the Road Accident Fund $($RAF$)$ in South Africa.

Required

$1.$ Literature Review:

$1\mathrm{.}1$ Conduct a literature review on current challenges in claims processing, best practices in

claims processing within the insurance industry, focusing on methods to improve efficiency,

accuracy, and stakeholder satisfaction. In your discussion incorporate relevant academic

journals, articles, and industry reports that discuss technological advancements, process

optimisation, and stakeholder$-$centric approaches in claims management. $($Use sources

already published$)$