To be an effective communicator, you need to be aware of the $$big picture$$ in which your communications will take place. This activity will test your understanding of concepts that can help you grasp the communication environment where you work.

Read the scenario and use your understanding of the business environment to answer the questions.

Sean Hempleman, a recent college graduate, has just joined the IT $($information technology$)$ department of a medical billing company. The company$$s clients are medical offices whose administrators prefer to contract out the billing for their services rather than billing the patients themselves. Sean$$s job is to help his department resolve employees$$ computer problems, keep the billing functioning efficiently and accurately, and prevent security breaches. Use his situation to test your understanding of the business communication environment.

Emails from the IT department to the employees are an established genre in this company. This means that all such messages tend to

Multiple Choice

have a similar style.

treat the employees in a similar way.

represent the IT department in a consistent way.

include certain kinds of content and exclude other kinds.

All these answers are correct.