To be an effective communicator, you need to be aware of the $$big picture$$ in which your communications will take place. This activity will test your understanding of concepts that can help you grasp the communication environment where you work.

Read the scenario and use your understanding of the business environment to answer the questions.

Sean Hempleman, a recent college graduate, has just joined the IT $($information technology$)$ department of a medical billing company. The company$$s clients are medical offices whose administrators prefer to contract out the billing for their services rather than billing the patients themselves. Sean$$s job is to help his department resolve employees$$ computer problems, keep the billing functioning efficiently and accurately, and prevent security breaches. Use his situation to test your understanding of the business communication environment.

As an IT employee in this company,