Question: To create a customer - responsive culture, managers should do all of the following except: Hire people with personalities consistent with customer service Design jobs

To create a customer-responsive culture, managers should do all of the following except:
Hire people with personalities consistent with customer service
Design jobs with rigid rules and procedures so employees know how to help customers
Empower service-contact employees so they have discretion over day-to-day decisions
Possess a consistent desire to satisfy and delight customers
To create a customer-responsive culture, managers should do all of the following except:
Hire people with personalities consistent with customer service
Design jobs with rigid rules and procedures so employees know how to help customers
Empower service-contact employees so they have discretion over day-to-day decisions
Possess a consistent desire to satisfy and delight customers
To create a customer-responsive culture, managers should do all of the

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