Question: Question 3 0 To create a customer - responsive culture, managers should do all of the following except: Possess a consistent desire to satisfy and

Question 30
To create a customer-responsive culture, managers should do all of the following except:
Possess a consistent desire to satisfy and delight customers
Design jobs with rigid rules and procedures so employees know how to help customers
Empower service-contact employees so they have discretion over day-to-day decisions
Hire people with personalities consistent with customer service
Question 30 To create a customer-responsive culture, managers should do all

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