To create goods and services, all organisations perform three functions:

marketing, production$/$operations and finance$/$accounting$.$ For the following three

organisations, identify the activities performed under those three functions.

$1\mathrm{.}1\mathrm{.}1$ Restaurant.

$1\mathrm{.}1\mathrm{.}2$ Jewellery manufacturer.

$1\mathrm{.}1\mathrm{.}3$ Bakery.

Discuss some of the factors that can affect labour productivity of an organisation.

Use examples to supplement your answer.

Riza produces connectors on a $6-$person assembly line. Last week, the company

produced $3100$ connectors of which, $60$ were scrapped and unusable. The $3100$

connectors were produced during a $40-$hour workweek. Calculate the labour

productivity of the assembly line.

A company produced the following units, $17000$ units in $2022$ and $19000$ units

in $2023$ consuming the following resources:

$20222023$

Labour $250$ hours at R$48$ per hour $250$ hours at R$48$ per hour

Raw material R$9000$ R$7000$

Overheads R$5000$ R$3400$

Machine rental $20$ days at R$500$ per day $22$ days at R$500$ per day

$1\mathrm{.}4\mathrm{.}1$ Calculate the change in multifactor productivity between $2022$ and $2023.(8)$

$[28]$

EPT$1601/101/0/2024$

$3$

QUESTION $2$

$2\mathrm{.}1$ Discuss how load shedding affects the competitiveness and the operations of

organisations in South Africa. $($copy and paste from the internet is not allowed$)(10)$

$2\mathrm{.}2$ Organisations can gain competitive advantage through three factors:

differentiation, low cost leadership and response. Using organisation$/$s of your

choice, discuss how that$/$those organisation has$/$have done remarkably well in

gaining competitive advantage in those three factors. $(9)$

$2\mathrm{.}3$ Define quality according to the following three perspectives:

$2\mathrm{.}3\mathrm{.}1$ User$-$based $(2)$

$2\mathrm{.}3\mathrm{.}2$ Manufacturing$-$based $(2)$

$2\mathrm{.}3\mathrm{.}3$ Product$-$based $(2)$

$[25]$

QUESTION $3$

$3\mathrm{.}1$ Describe the three $(3)$ problems that may be associated with moving averages

forecasting techniques. $(6)$

$3\mathrm{.}2$ For the following causes of poor product quality at a job shop, prepare a fish$-$bone

$($cause and effect$)$ diagram based on the $4$Ms $($manpower$,$ material, methods and

machine$).(8)$

Incorrect feeding

speed

Wrong production

procedure

Employee fatigue

Damaged material Unclear instruction $-$

method

Wrong drill bit

Inexperienced

operator

Worn out screws

EPT$1601/101/0/2024$

$4$

$3\mathrm{.}3$ Develop a Pareto chart for the following customer complaints at TrelliGate Group

in the past $12$ months. Show full calculations including the percentages and the

cumulative percentages. $(7)$

Customer complaints Number of customer

complaints

No parking $70$

Poor layout $41$

Rude sales representative $45$

Damaged product $11$

Poor return policy $221$

Limited stock $16$

$[21]$

QUESTION $4$

$4\mathrm{.}1$ The number of learners that visited the SienceExpo in the last seven $(7)$ years is

shown in the table below.

Year Number of learners

$201429000$

$201519000$

$201634000$

$201738000$

$201843000$

$201930000$

$202031000$

Forecast the number of learners that came to the ScienceExpo from $2017$ to $2020$

so as to determine the accuracy of the forecasting technique, using the following:

EPT$1601/101/0/2024$

$5$

$4\mathrm{.}1\mathrm{.}1$ Exponential smoothing technique with a smoothing constant of $0\mathrm{.}20,$ given

a forecast of $30000$ learners in $2015.(10)$

$4\mathrm{.}1\mathrm{.}2$ Three$-$years weighted moving average with weights of: $0\mathrm{.}50,0\mathrm{.}30$ and $0\mathrm{.}20.(4)$

$4\mathrm{.}1\mathrm{.}3$ On the basis of overall Mean Absolute Deviation, which forecasting

technique gives better forecasting accuracy from $2017$ to $2020?($Show full

calculations$)(6)$

$[20]$

QUESTION $5$

$5\mathrm{.}1$ Factors affecting location decisions include: labour productivity; foreign exchange;

culture; changing attitudes towards the industry; and proximity to markets,

suppliers and competitors. Of the factors mentioned, which of the factor$/$s do you

think South Africa has an advantage in$,$ in attracting global investors. Discuss fully. $(10)$

$5\mathrm{.}2$ A private hospital group in Gauteng is looking to open a new hospital in Limpopo

in any of the following towns: Bela$-$Bela, Lephalale, Makhado, Polokwane or

Tzaneen. The management of the hospital has identified six $(6)$ factors that are

essential for the success of the hospital. They used a rating system to evaluate

each factor from $1$ to $10,$ with one being less desirable and $10$ being most

desirable. In which city should the new hospital be located? $(9)$

Key Success Factor Weight Candidate town ratings

Bela$-$Bela Lephalale Makhado Polokwane Tzaneen

$1$ Size of the site $2556756$

$2$ Accessibility $2075675$

$3$ Water supply $1076665$

$4$ Electricity supply $1566666$

$5$ Sewage disposal $1576675$

$6$ Economic

incentives

$1566656$

$[$