Question: To: Organizational Behavior Expert From: CEO Re: Case Study One of our clients is having trouble in the workplace with defensive communication. This has resulted

To: Organizational Behavior Expert

From: CEO

Re: Case Study

One of our clients is having trouble in the workplace with defensive communication. This has resulted in some employees who were the recipients of this defensive communication to complain informally of bullying to their managers. Before this escalates into a bigger issue and there are formal complaints made against our client, I will need your assistance to create PowerPoint presentation that we can present to our clients' staff to help them communicate in a non-defensive manner.

Directions:

Refer to Chapter 9 of your text, along with Tables 9.1 and 9.2 to create a PowerPoint presentation to include the following:

1. Describe an example interaction between 2 employees that resulted in defensive communication from either the sender or receiver.

2. Identify 3 styles that are possible causes of the defensive communication pattern.

3. Identify 3 things that could be done differently to facilitate non-defensive communication.

book used:Loose Leaf for Organizational Behavior: A Practical, Problem-Solving Approach (Irwin Management)

Edition: 2

AngeloKinicki

MelFugate, SOUTHERN METHODIST UNIV

Step by Step Solution

There are 3 Steps involved in it

1 Expert Approved Answer

Step: 1 Unlock blur-text-image

Question Has Been Solved by an Expert!

Get step-by-step solutions from verified subject matter experts

Step: 2 Unlock

Step: 3 Unlock

Students Have Also Explored These Related General Management Questions!

To: Organizational Behavior Expert From: CEO Re: Case Study You will complete this assignment individually. One of our clients is having trouble in the workplace with defensive communication. This...

To: Organizational Behavior Expert From: CEO Re: Case Analysis I am consulting you on this situation, individually, for your expert advice. We have been approached by a large restaurant franchise...

Label Each Question and Section: Read the Point/Counterpoint on page 534 of the text: Organizations Should Strive to Create Positive Organizational Culture Should organizations do everything they can...

Say it ain't so, Joe! Joseph Livingston (Joe) was probably the most self-driven, conscientious and kind-hearted person in the company. His drive came from wanting to really make a difference in...

3. Review Chapter 16 - The Future of Organization Development: Dialogic Organization Development in a Virtual Organization and answer the following questions: a. As a consultant, what would you...

Say it ain't so, Joe! Joseph Livingston (Joe) was probably the most self-driven, conscientious and kind-hearted person in the company. His drive came from wanting to really make a difference in...

ORGANIZATIONAL DEVELOPMENT case study demon car interior how to apply organizational developpement . Key actors of the case study List at least 10 people and explain why they are key factors Key...

QUESTION IS COMPLETE DONT TRY TO MAKE ME DIT PLEASE ALL THE INFORMATION IS GIVEN DONT USE OTHER SOURCES THE ANSWERS I GOT WERE NOT RIGHTORGANIZATIONAL DEVELOPMENT case study demon car interior how to...

Background MGNT110 Spring Case Study: NexGeneration Written by Lynnaire Sheridan and Jade Kennedy NexGeneration is a large multi-national organization providing professional services including...

Organizational Development Key actors of the case study Key issues that the group expects their focus will target. very detailed explained at least 8 actors theirroles and more in detail Diemen Car...

Global Industries Limited (GIL) is in the process of preparing its financial statements for the year ended 31 October 2019. The company's main activity is in the processed food industries, selling...

Evan Company operates three segments. Income statements for the segments imply that Evan could improve profitability if Segment X is eliminated. Required a. Explain the effect on Evan's profitability...

Risk Premiums (LO2, 3) Refer to Table 12.1 in the text and look at the period from 1970 through 1975. 1. Calculate the arithmetic average returns for large-company stocks and T-bills over this...

Question 5 . ( 4 marks ) Consider a Markov Decision Process ( MDP ) with set of states S and set of actions A . Explain what is meant by: ( a ) ( 1 mark ) A policy . ( b ) ( 1 mark ) The discounted...