Question: Today, many tangible products include aspects that impact the customer's satisfaction before and after the purchase. These aspects that complement the tangible features of a

Today, many tangible products include aspects that impact the customer's satisfaction before and after the purchase. These aspects that complement the tangible features of a product are

monetary characteristics.

essential benefits.

physical aspects.

intangible characteristics.

core competencies.

Today, many tangible products include aspects that impact the customer's satisfaction

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