Together, Molly and Sofia crafted a strategy to Do you think the conflict is resolved? centralize calls and get messages out quickly. They re-charted the responsibilities of the A and Yes B teams so it became clearer that "A" and "B" designated the physical location of two sections O No that are part of the same unit team. Some staff had difficulty disengaging from the competitive nature of having two "teams" and had a lot of questions. Molly and Sofia's plan didn't work initially. It required the hospital phone system to do something it wasn't set up to do. Molly and Sofia took responsibility for the plan and are meeting with the staff on the overarching goal of efficient communication and will develop a second plan in conjunction with Sylvia