Question: Tom is an engineer developing a new cell phone enclosure. The specifications for the enclosure say it should be impact resistant to a 3 foot

Tom is an engineer developing a new cell phone enclosure. The specifications for the enclosure say it should be impact resistant to a 3 foot drop. Tom however chooses materials for the case that ensure it will be impact resistant for a 10 foot drop. These materials exceed the cost parameters for the case, but Tom adds them to be nice. What is Tom doing?
Group of answer choices
Gold Plating
Within Scope Development
Rational Trade Offs
Managing Customer Expectations.

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