Topic-Performance Measurement

1. Problem

In two consecutive years a warehouse had the following characteristics:

Year 1 Year 2

Weight of materials moved 5000 tonnes 6500 tonnes

Number of orders satisfied1650 1820

Number of stock-outs 8753

Average value stocked 254 000 287 000

Cost of administration 60 000 76 000

Hours worked 12 000 15 000

Direct costs 115 000 173 000

Energy used 20 000 kWh 24 000 kWh

Energy cost 2000 3000

What can you say about the performance of the warehouse according to these figures?

2. Problem

The activities of an insurance broker can be described by the following table. Draw a precedence diagram of the process.

ActivityMust be done after

1 -

2 1

3 1

4 1

5 2, 3

6 4

7 2

8 5

9 6

10 7, 8

11 9, 10