Topic: user experience - strategic decisions around digital user experiences

reference: opportunity to explain precisely to the Board of directors? What digital user experiences are and why it should be important to a healthy food products company.

Ideas/steps on how to approach the question ( below) about the user experience. Would you mind providing examples to understand better?

1. Develop two user stories from multiple perspectives that promote positive engagement.
2. Choose a mode, type and form of digital interventions in user experience for these two user stories.
3. Draw at least two schematics to represent typical conversation types based on device, platform, client and user intent.