Question: Total Logistics Concept which means the total process flow- Need sentences/comments on Customer Service (CS) for these aspects: Importance of CS (like expectation, needs, market

Total Logistics Concept which means the total process flow- Need sentences/comments on Customer Service (CS) for these aspects:

Importance of CS (like expectation, needs, market research, trust) , Components of CS (like , after sale, total cycle). Ensuring good Quality of CS, (like product provides expectations, service = perception/desired ) and Efficiency of CS (like costs for steps and in between steps plus speed)

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