Question: Total Quality Management Case Study 1: Amazon please answer the following questions: 1. What is the quality management philosophy of Amazon? The types of quality

Total Quality Management

Case Study 1: Amazon

please answer the following questions:

1. What is the quality management philosophy of Amazon? The types of quality management approaches can be classified into various categories such as the Crosby approach, the Deming, and Juran's approach. Which of these approaches do you think best describes the Amazon brand's philosophy and why. (400 words)

2. Please analyze the range of quality controls Amazon applies and explain how service to the customer can be improved through the application of these quality control methods (TQM tools, inspection, quality assurance, etc...). (400 words)

3. Please provide a few recommendations to Amazon so that it can enhance its added value in the minds of consumers? (200 words)

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