Question: Total Quality Management Question 1. Define the term quality. (2 Marks) 2. Explain what is total quality? (2 Marks) 3. List and explain 5 key

Total Quality Management Question 1. Define the

Total Quality Management Question

1. Define the term quality. (2 Marks) 2. Explain what is total quality? (2 Marks) 3. List and explain 5 key elements of total quality. (5 Marks) 4. Explain the rationale for the total quality approach to doing business. (3 Marks) 5. Explain one reason why quality initiatives fail? (2 Marks) 6. Summarize the 3 most common errors made when starting quality initiatives. (3 Marks) 7. What is Six Sigma and how does it relate to total quality? (3 Marks) 8. Explain the trends that are affecting the future of quality management

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