Total Quality Management tools. They are: Pareto Principle Scatter Plots Control Charts Flow Charts Cause and
Question:
Total Quality Management tools. They are:
- Pareto Principle
- Scatter Plots
- Control Charts
- Flow Charts
- Cause and Effect , Fishbone, Ishikawa Diagram
- Histogram or Bar Graph
- Check Lists
- Check Sheets
Company chosen: KFC Malaysia
Scenario
KFC Malaysia also struggles with poor customer service. Customers have reportedly complained about having to wait too long for their food and not always receiving a warm welcome from staff members. Customers have complained that they didn't feel appreciated or well-cared-for as a result, which has negatively impacted their experience at the restaurant.
Question 1: Based on the situation above , which Total Quality Management tools is suitable to solve this the poor customer service issues ? Please provide explanation to the tools that has been chosen.
Question 2: Based on the Question 1, draw the Total Quality Management toolsdiagram or provide steps to solve the poor customer service issues. Provide explanation.
Accounting for Governmental and Nonprofit Entities
ISBN: ?978-0073379609
15th Edition
Authors: Earl R. Wilson, Jacqueline L Reck, Susan C Kattelus