Question: Total Quality Management ( TQM ) approach includes: 1 . Find out what the customer wants 2 . Design a product or service that meets

Total Quality Management (TQM) approach includes:
1.Find out what the customer wants
2.Design a product or service that meets or exceeds customer wants
3.Design processes that facilitate doing the job right the first time
4.Keep track of results
5.Extend these concepts throughout the supply chain
6.Top management must be involved and committed
True
False

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