Question: Total Quality Management ( TQM ) emphasizes: a ) Reducing employee involvement b ) Increasing defects c ) Continuous improvement d ) Minimizing customer feedback
Total Quality Management TQM emphasizes: a Reducing employee involvement b Increasing defects c Continuous improvement d Minimizing customer feedback e Maximizing rework
The S methodology focuses on: a Increasing waste b Reducing process speed c Improving workplace organization d Maximizing defects e Ignoring safety protocols
Which inventory management technique involves ordering a fixed quantity of items each time an order is placed? a Economic Order Quantity EOQ b Material Requirements Planning MRP c JustinTime JIT d ABC analysis e Capacity planning
The critical path in a project network diagram represents: a The shortest path through the project b The longest path through the project c The path with the most activities d The path with the lowest cost e The path with the least risk
What does the term "bottleneck" refer to in operations management? a A type of product defect b An area of excessive employee satisfaction c A stage in a process that limits the overall capacity d A type of employee training program e A marketing strategy
Which production process focuses on producing unique, oneofakind products? a Mass production b Batch production c Job production d Continuous production e Repetitive production
The Six Sigma methodology aims to: a Increase process variability b Reduce process efficiency c Minimize customer satisfaction d Improve process quality by reducing defects e Maximize lead times
Which forecasting method involves gathering opinions from multiple experts to make predictions? a Time series analysis b Delphi method c Moving average d Exponential smoothing e Regression analysis
A Kanban system is used to: a Maintain excess inventory b Schedule employee vacations c Regulate the flow of work in a process d Automate quality control e Forecast demand
What does the term "lead time" refer to in operations management? a The time it takes for an employee to complete a task b The time it takes to process customer complaints c The time it takes to order and receive materials d The time it takes to conduct employee training e The time it takes to prepare financial reports
Which type of layout arranges workstations in a Ushape, allowing for flexibility and efficient communication? a Process layout b Product layout c Cellular layout d Fixedposition layout e Line layout
Statistical Process Control SPC involves: a Ignoring variations in processes b Monitoring and controlling processes to maintain quality c Maximizing production speed d Eliminating all variations in processes e Reducing employee involvement
Which quality management tool is used to identify the most significant issues in a process by plotting them on a graph? a Control chart b Ishikawa diagram Fishbone diagram c Scatter plot d Flowchart e Histogram
In operations management, "capacity" refers to: a The amount of money a company can make b The number of employees in a company c The maximum output a process can achieve in a given time d The number of products in inventory e The number of customer orders received
The Theory of Constraints TOC focuses on: a Maximizing production without regard to efficiency b Identifying and managing bottlenecks in processes c Minimizing employee engagement d Ignoring quality control measures e Reducing customer satisfaction
Which type of inventory includes raw materials, components, and subassemblies? a Finished goods inventory b Workinprogress inventory c Safety stock inventory d Cycle stock inventory e Raw materials inventory
A Pareto chart is used to: a Plot the flow of processes in a production line b Display the distribution of defects in a process c Organize employee training sessions d Forecast future demand e Calculate economic order quantity
The PDCA cycle PlanDoCheckAct is a continuous improvement framework introduced by: a Frederick Taylor b Peter Drucker c Joseph Juran d W Edwards Deming e Henry Ford
Which concept refers to the production of goods only when they are needed and in the quantities needed? a Mass production b Lean manufacturing c Six Sigma d Total Quality Management TQM e Enterprise Resource Planning ERP
Which type of inventory is held as a buffer to mitigate uncertainties in supply and demand? a Cycle stock inventory b Safety stock inventory c Anticipation stock inventory d Perpetual stock inventory e JustinTime JIT inventory
Which quality management principle emphasizes the need for constant and continuous improvement? a Customer focus b Leadership c Involvement of people d Process approach e Continual improvement
Which technique is used to assign tasks and responsibilities to specific employees in a project? a PERT analysis b Gantt chart c Fishbone diagram d ABC analysis e Pareto analysis
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