Total Quality Management

$($

TQM

$)$

$$emphasizes: a

$)$

$$Reducing employee involvement b

$)$

$$Increasing defects c

$)$

$$Continuous improvement d

$)$

$$Minimizing customer feedback e

$)$

$$Maximizing rework

The

$5$

S methodology focuses on: a

$)$

$$Increasing waste b

$)$

$$Reducing process speed c

$)$

$$Improving workplace organization d

$)$

$$Maximizing defects e

$)$

$$Ignoring safety protocols

Which inventory management technique involves ordering a fixed quantity of items each time an order is placed? a

$)$

$$Economic Order Quantity

$($

EOQ

$)$

$$b

$)$

$$Material Requirements Planning

$($

MRP

$)$

$$c

$)$

$$Just

$-$

in

$-$

Time

$($

JIT

$)$

$$d

$)$

$$ABC analysis e

$)$

$$Capacity planning

The critical path in a project network diagram represents: a

$)$

$$The shortest path through the project b

$)$

$$The longest path through the project c

$)$

$$The path with the most activities d

$)$

$$The path with the lowest cost e

$)$

$$The path with the least risk

What does the term "bottleneck" refer to in operations management? a

$)$

$$A type of product defect b

$)$

$$An area of excessive employee satisfaction c

$)$

$$A stage in a process that limits the overall capacity d

$)$

$$A type of employee training program e

$)$

$$A marketing strategy

Which production process focuses on producing unique, one

$-$

of

$-$

a

$-$

kind products? a

$)$

$$Mass production b

$)$

$$Batch production c

$)$

$$Job production d

$)$

$$Continuous production e

$)$

$$Repetitive production

The Six Sigma methodology aims to: a

$)$

$$Increase process variability b

$)$

$$Reduce process efficiency c

$)$

$$Minimize customer satisfaction d

$)$

$$Improve process quality by reducing defects e

$)$

$$Maximize lead times

Which forecasting method involves gathering opinions from multiple experts to make predictions? a

$)$

$$Time series analysis b

$)$

$$Delphi method c

$)$

$$Moving average d

$)$

$$Exponential smoothing e

$)$

$$Regression analysis

A Kanban system is used to: a

$)$

$$Maintain excess inventory b

$)$

$$Schedule employee vacations c

$)$

$$Regulate the flow of work in a process d

$)$

$$Automate quality control e

$)$

$$Forecast demand

What does the term "lead time" refer to in operations management? a

$)$

$$The time it takes for an employee to complete a task b

$)$

$$The time it takes to process customer complaints c

$)$

$$The time it takes to order and receive materials d

$)$

$$The time it takes to conduct employee training e

$)$

$$The time it takes to prepare financial reports

Which type of layout arranges workstations in a U

$-$

shape, allowing for flexibility and efficient communication? a

$)$

$$Process layout b

$)$

$$Product layout c

$)$

$$Cellular layout d

$)$

$$Fixed

$-$

position layout e

$)$

$$Line layout

Statistical Process Control

$($

SPC

$)$

$$involves: a

$)$

$$Ignoring variations in processes b

$)$

$$Monitoring and controlling processes to maintain quality c

$)$

$$Maximizing production speed d

$)$

$$Eliminating all variations in processes e

$)$

$$Reducing employee involvement

Which quality management tool is used to identify the most significant issues in a process by plotting them on a graph? a

$)$

$$Control chart b

$)$

$$Ishikawa diagram

$($

Fishbone diagram

$)$

$$c

$)$

$$Scatter plot d

$)$

$$Flowchart e

$)$

$$Histogram

In operations management, "capacity" refers to: a

$)$

$$The amount of money a company can make b

$)$

$$The number of employees in a company c

$)$

$$The maximum output a process can achieve in a given time d

$)$

$$The number of products in inventory e

$)$

$$The number of customer orders received

The Theory of Constraints

$($

TOC

$)$

$$focuses on: a

$)$

$$Maximizing production without regard to efficiency b

$)$

$$Identifying and managing bottlenecks in processes c

$)$

$$Minimizing employee engagement d

$)$

$$Ignoring quality control measures e

$)$

$$Reducing customer satisfaction

Which type of inventory includes raw materials, components, and subassemblies? a

$)$

$$Finished goods inventory b

$)$

$$Work

$-$

in

$-$

progress inventory c

$)$

$$Safety stock inventory d

$)$

$$Cycle stock inventory e

$)$

$$Raw materials inventory

A Pareto chart is used to: a

$)$

$$Plot the flow of processes in a production line b

$)$

$$Display the distribution of defects in a process c

$)$

$$Organize employee training sessions d

$)$

$$Forecast future demand e

$)$

$$Calculate economic order quantity

The PDCA cycle

$($

Plan

$-$

Do

$-$

Check

$-$

Act

$)$

$$is a continuous improvement framework introduced by: a

$)$

$$Frederick Taylor b

$)$

$$Peter Drucker c

$)$

$$Joseph Juran d

$)$

$$W

$.$

$$Edwards Deming e

$)$

$$Henry Ford

Which concept refers to the production of goods only when they are needed and in the quantities needed? a

$)$

$$Mass production b

$)$

$$Lean manufacturing c

$)$

$$Six Sigma d

$)$

$$Total Quality Management

$($

TQM

$)$

$$e

$)$

$$Enterprise Resource Planning

$($

ERP

$)$

Which type of inventory is held as a buffer to mitigate uncertainties in supply and demand? a

$)$

$$Cycle stock inventory b

$)$

$$Saf