Question: Total quality management ( TQM ) : is a set of concepts and tools for getting all employees focused on continuous improvement. seeks to make

Total quality management (TQM):
is a set of concepts and tools for getting all employees focused on continuous improvement.
seeks to make managers and select employees responsible for continuous quality improvement.
usually involves some minor changes in the way employees do their work.
All of these choices are correct.
Total quality management (TQM): is a set of concepts and tools

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