Question: Total weight_1/100 Total Points 20720 Instructions: Based on the instructions you are about to read, answer each of the questions found below. 1) What are

Total weight_1/100 Total Points 20720 Instructions: Based on the instructions you are about to read, answer each of the questions found below. 1) What are the 5 characteristics that make CRM more important in today's e-commerce businesses like Amazon? Research and write in detail 2) Write how the user interface plays an important role in the success of businesses like Amazon

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