Tough Mudder is committed to teamwork. The managers know that selecting the right type of team with the right characteristics is essential for the success of teams.

ough Mudder takes reservations from people wanting to enroll in its events by phone and online. The employees confirming these reservatio inswering customers' questions, and ensuring that billing is processed correctly could be organized as a $,$ beca fan be trained to hire new staff and hold one another accountable for results. On the rare occasions an employee cannot meet a customer's $!$ employee can confer with colleagues to decide how best to proceed.

Managers should seek to maximize $q,$ on the team to enhance its effectiveness.