Question: TQM program uses several quantitative tools and measurements to ensure quality of the process. Evaluating processes and performances that uses system of quantitative rates, reports,

TQM program uses several quantitative tools and measurements to ensure quality of the process. Evaluating processes and performances that uses system of quantitative rates, reports, annual reviews of attainments, etc. can cause forced quotes, classification and ratings that entail unhealthy competition, break of team collaboration within company. Provide your arguments that instead of such purely quantitative systems, managers should personally comment employees' work, advice and help to improve it.

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