Question: Training and development (SUBJECT) A store manager for the Hudson's Bay Company notices that the lineups for the checkout counters are getting longer and worries

Training and development (SUBJECT)

A store manager for the Hudson's Bay Company notices that the lineups for the checkout counters are getting longer and worries that shoppers may start to complain, or worse, that they might take their business elsewhere. She discusses options for staff training with the district manager who convinces her to conduct a training needs assessment (TNA) first. a. Explain what a TNA is and how a TNA could be conducted for this scenario. Include considerations and rationale. 12 marks b. From an organizational perspective, what issue(s) might arise if a TNA is not conducted? 4 marks

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